Last updated: 1 November 2026

This Privacy Policy explains how Akiraa Derma (“Akiraa Derma”, “we”, “us” or “our”), a skin, hair and aesthetic clinic located at TRUE ARTIS | Plastic Surgery & Cosmetic Center, 15 A, Ring Rd, Vikram Vihar, Lajpat Nagar 4, New Delhi – 110024, collects, uses and protects personal information when you visit this website or contact us through it.

By using this website or submitting a form, you agree to the practices described in this policy.

1. Information We Collect

Information you give us

When you fill in our Contact or Book an Appointment forms, we collect:

  • Your full name and phone number
  • Your email address (optional)
  • The skin or hair concern you select, and any details you choose to share in the message box
  • For appointment requests: whether it is a first consultation or a follow-up, and your preferred date and time
  • Whether you have agreed to be contacted about your enquiry

Information about your skin or hair concern may relate to your health. Please share only what you are comfortable sharing; your full medical history is taken in person during your consultation.

Information collected automatically

When you submit a form, we also record the page the form was sent from, your IP address, your browser type and an approximate city and country based on your IP address. We use this to understand where enquiries come from and to help prevent spam.

2. How We Use Your Information

  • To respond to your enquiry and call you to confirm or arrange an appointment
  • To send you an email confirming that we have received your request, if you provided an email address
  • To prepare for your consultation with Dr. Lipy Gupta
  • To keep a record of enquiries and appointment requests
  • To protect the website and our forms against spam and misuse

We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing without your consent.

3. How Your Information Is Stored

Form submissions are stored securely in our website database and sent by email to our clinic team. Access is limited to people who need it to respond to you. We keep enquiry records only for as long as they are needed for the purposes above, or for longer where the law requires it.

While we take reasonable security measures to protect your information, no method of sending or storing data over the internet is completely secure.

4. Third-Party Services

Some features of this website rely on trusted third-party services, which may receive limited information such as your IP address when you use them:

  • IP location lookup: when you submit a form, your IP address is sent to a location service (iplocate.io) to estimate your city and country.
  • Google Fonts: used to display the website’s typefaces.
  • Google Maps: the map on our Contact page is provided by Google.
  • YouTube: our videos load from YouTube only when you click play.
  • WhatsApp: if you use a WhatsApp button, your conversation takes place on WhatsApp and is covered by its own privacy policy.

These services are governed by their own privacy policies. Links to other websites, such as our social media profiles, are also covered by those websites’ own policies.

5. Cookies

This website does not use advertising or tracking cookies. Some essential cookies may be set by WordPress, and embedded content such as YouTube videos or Google Maps may set its own cookies when you interact with it. You can block or delete cookies in your browser settings.

6. Your Rights

You may ask us to:

  • Tell you what personal information we hold about you
  • Correct or update information that is inaccurate
  • Delete your information, where we are not required to keep it
  • Withdraw your consent to being contacted

To make a request, email us at akiraaderma@gmail.com. We will respond within a reasonable time and may need to confirm your identity first.

7. Children

This website is intended for adults. If you are under 18, please ask a parent or guardian to contact us or book an appointment on your behalf.

8. Legal Framework

We handle personal information in line with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions come into force.

9. Grievances and Contact

If you have a question or concern about this policy or how your information is handled, please contact our Grievance Officer:

Grievance Officer, Akiraa Derma
TRUE ARTIS | Plastic Surgery & Cosmetic Center, 15 A, Ring Rd, Vikram Vihar, Lajpat Nagar 4, New Delhi – 110024
Email: akiraaderma@gmail.com
Phone: +91 92112 50068

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.